Operations

Oct 19, 2008
Although many retailers are cutting back on their holiday staffing, Toys "...
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Oct 19, 2008
Wal-Mart Stores Monday launched a video-based voter guide enabling...
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Oct 16, 2008
Reuters and the University of Michigan on Friday released the preliminary...
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Oct 16, 2008
The retired chairman of Boscov's Inc. has submitted a bid for the chain...
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Oct 15, 2008
Ann Taylor Stores has added two executives to join its Ann Taylor Stores...
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Oct 15, 2008
Best Buy Inc. plans to cut back on hiring seasonal workers this year in...
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Oct 15, 2008
In a move to improve the customer shopping experience and build traffic...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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