Operations

May 11, 2009
Cost Plus announced that board member Christopher Dodds will not stand for...
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May 11, 2009
Lands' End created a new online destination called The Island, at www....
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May 11, 2009
In an effort to personalize its consumers’ online shopping experiences,...
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May 11, 2009
Target Corp. aims to expand its offerings of fresh food and produce in 100...
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May 10, 2009
Fluid Music Canada's Trusonic has announced that Au Bon Pain will deploy...
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May 10, 2009
A pair of landlord-tenant real estate advisors announced they have joined...
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May 10, 2009
Piggly Wiggly Midwest will build a 40,000-sq.-ft. warehouse near its...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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