Operations

Jul 26, 2009
Reducing energy consumption at the store level and throughout the supply...
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Jul 26, 2009
Fashion designer Isaac Mizrahi is getting his own show on QVC called "...
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Jul 26, 2009
Metro Group is expanding its RFID “Tag It Easy!" program, which is being...
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Jul 26, 2009
Office Depot and Foot Locker Monday have entered into a joint national...
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Jul 26, 2009
A Kroger Co. grocery store will host a presidential town hall meeting this...
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Jul 26, 2009
Consumers plan to spend just over $531 for back-to-school clothes and...
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Jul 26, 2009
Starbucks announced on Monday that it will make matching contributions to...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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