Operations

Jun 28, 2009
Edens & Avant announced Thursday it has promoted Will Ponder to VP...
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Jun 28, 2009
A Canadian court has overturned United Food and Commercial Workers...
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Jun 28, 2009
Safeway and the United Food and Commercial Workers Local 7 have agreed to...
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Jun 28, 2009
As North American consumers continue to embrace self-service technology,...
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Jun 28, 2009
New consumer polling data shows that an overwhelming majority of U.S....
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Jun 28, 2009
Urban Outfitters has selected Acuity Mobile as its mobile marketing...
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Jun 25, 2009
The Equal Employment Opportunity Commission is suing Kmart for employment...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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