Operations

Dec 09, 2008
Staples has unveiled its first-ever holiday window display at a Staples...
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Dec 08, 2008
J. C. Penney Co. and PDS Trucking, Inc., a subsidiary of Pacer...
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Dec 08, 2008
Online-shopper satisfaction on Cyber Monday may be experiencing a decline...
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Dec 08, 2008
Sears Canada on Tuesday introduced its personalized Sears Gift Card, which...
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Dec 08, 2008
Wal-Mart Stores Inc. said on Tuesday that it will pay up to $54.25 million...
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Dec 07, 2008
Citi Trends Inc. on Monday named David Alexander president and COO,...
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Dec 07, 2008
Rumors are circulating that Wal-Mart Stores will start selling $99 iPhones...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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