Operations

Jan 07, 2009
The Home Depot has announced it is ending its multimillion-dollar...
more
Jan 07, 2009
Unemployment benefit rolls swelled to a 26-year high in the last week of...
more
Jan 07, 2009
Best Buy continues to be the store shopped most often by consumers looking...
more
Jan 07, 2009
Walgreens announced Thursday it will reduce its corporate staff and field...
more
Jan 06, 2009
Best Buy is selling “refreshed” Apple iPhones at 350 Best Buy Mobile...
more
Jan 06, 2009
William Clark, son of one of the founders of construction firm CDI...
more
Jan 06, 2009
Lebhar-Friedman Inc., parent company of Chain Store Age, last month named...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014