OPERATIONS / SUPPLY CHAIN

New York -- As more dollars are spent online and consumers become savvier in product knowledge and comparison shopping, retailers must rethink their customer experience strategies.

Chain Store Age’s Webinar, “Creating the Ultimate Experience: Research Shows How to Increase Customer Loyalty,” will provide insight into how retailers can capture more revenue through a consistent and well-executed customer experience. Webinar attendees will receive a complimentary research report detailing the full research findings.

Wayne, N.J. – Toys “R” Us, Inc. plans to hire 45,000 employees to staff its stores and distribution centers nationwide for the upcoming holiday season. This number is basically flat from last year’s holiday staffing totals.

Bentonville, Ark. – A regional class-action gender bias suit filed against Wal-Mart Stores in the U.S. District Court for the Southern District of Florida has reportedly been dismissed. According to Bloomberg, U.S, District Court Judge Robert N. Scola ruled that plaintiffs in the case had missed time limitations to file claims and that their claims were previously rejected in another gender bias case.

New York -- The board of directors of Tiffany & Co. has appointed Frederic Cumenal to the position of president of Tiffany & Co. and also appointed him to a newly created seat on the company’s board. Cumenal, 54, who has been with Tiffany in a regional executive role since March 2011, will retain his regional responsibilities and will assume responsibility for the design, merchandising and marketing functions.

Toronto – Sears Canada CEO Calvin McDonald has resigned to take a position with an unnamed international company. The retailer named COO and executive VP Douglas C. Campbell as president and CEO.

As COO, Campbell was responsible for retail store operations, logistics, replenishment, IT, corporate procurement, and international sourcing. Prior to joining Sears, Campbell was a principal with Boston Consulting Group and also an officer in the U.S. Marine Corps.

San Francisco -- Piracy and discoverability are the top issues facing app developers today, with 26% of app developers reporting their apps have been pirated. A survey of more than 250 app developers App Developers Conference (ADC) also shows that a similar 26% found that their apps had been hacked, or obtained without proper payment.

Sunbury, Pa. -- Weis Markets announced that company president and CEO David J. Hepfinger has left the company to pursue other interests. Company vice chairman Jonathan H. Weis replaces him as interim CEO. Robert F. Weis remains as company chairman.

Hepfinger has also resigned from the company's board of directors. As part of the reorganization, Kurt Schertle, executive VP, sales and merchandising will report directly to Weis who will also oversee the company's real estate/store development, finance and human resources' teams.

Alpharetta, Ga. – McAlister’s Deli has named Jeff Sturgis as chief development officer. Sturgis has more than 17 years of experience in the franchise industry, including working as a consultant as well as senior management and development positions with Fantastic Sams Hair Salons and Focus Brands.

Sturgis will lead development functions including franchise sales, real estate, store design and construction.