Operations

Aug 17, 2009
Stein Mart announced Tuesday it has appointed Robert L. Mettler to the...
more
Aug 17, 2009
The average American family has finished only 41.6% of their back-to-...
more
Aug 17, 2009
Three men were indicted on Monday for allegedly stealing more than 130...
more
Aug 17, 2009
Walmart said Tuesday that it will expand its mail-order prescription...
more
Aug 16, 2009
Destination Maternity Corp. announced that Melissa Payner-Gregor, the CEO...
more
Aug 16, 2009
The veteran heavy metal group Kiss is joining a growing list of classic...
more
Aug 16, 2009
Sears Holdings announced it is offering a special Christmas Club card that...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014