Operations

Jul 28, 2009
Walgreen Co. announced that Arc Worldwide, the marketing-services arm of...
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Jul 27, 2009
Barnes & Noble said Tuesday it will offer AT&T WiFi free at all of...
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Jul 27, 2009
Best Buy Europe on Tuesday announced that Scott Wheway has been named CEO...
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Jul 27, 2009
CVS Caremark announced Tuesday it has named Andrew J. Sussman, M.D., as...
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Jul 27, 2009
Projections that showed there would be 2,500 retail clinics operating by...
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Jul 27, 2009
L.L. Bean said Tuesday it has launched its first ever iPhone game...
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Jul 27, 2009
Modell’s Sporting Goods and retail consultant Retail Process Engineering...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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