Operations

Feb 04, 2009
The Talbots announced Thursday that it has implemented a new $150 million...
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Feb 03, 2009
1-800-FLOWERS.COM has launched its Mobile Gift Center application on the...
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Feb 03, 2009
Borders Group Inc. said Tuesday it is cutting six VP and 10 director jobs...
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Feb 03, 2009
Kroger, through a partnership with Cellfire, is making its digital grocery...
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Feb 03, 2009
Pier 1 Imports Inc. said Tuesday that it is trying to lower its store...
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Feb 03, 2009
The new year came in like a lion, as record downsizing in the retail...
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Feb 02, 2009
Christopher & Banks Corp. said late Monday it will consolidate parts...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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