Operations

Aug 10, 2009
A survey released Tuesday by Kurt Salmon Associates found that, among male...
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Aug 10, 2009
Target Corp. said Tuesday it has opened a distribution center in western...
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Aug 09, 2009
Borders Group has named three new zone VPs to lead its store-operations...
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Aug 09, 2009
Federal officials say The Home Depot has agreed to pay nearly $85,000 to...
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Aug 09, 2009
Wal-Mart Stores has opened its first Mas Club, a Hispanic-oriented club...
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Aug 06, 2009
Gap said Friday it has opened a 1969 Jeans Shop pop-up store on star-...
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Aug 06, 2009
American shoppers remained wary in July, resulting in sluggish sales for...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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