Operations

Feb 05, 2009
A former employee for UBS investment bank gave his friends inside tips...
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Feb 05, 2009
The Kroger Co. said that associates who are members of United Food &...
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Feb 05, 2009
The nation lost 598,000 jobs in January, according to the Bureau of Labor...
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Feb 04, 2009
Stage Stores, Inc. announced that Cinny Murray has resigned from her...
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Feb 04, 2009
Children's Place Retail Stores Inc. said Thursday that it will lower...
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Feb 04, 2009
CVS/pharmacy, America's largest retail pharmacy, announced today that it...
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Feb 04, 2009
The Talbots announced Thursday that it has implemented a new $150 million...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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