Operations

Aug 07, 2014
Amazon.com has expanded same-day delivery in Baltimore, Dallas,...
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Aug 07, 2014
Teradata, the analytic data platforms, marketing applications, and...
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Aug 07, 2014
Barnes & Noble Inc. and Google Inc. are reportedly teaming up on a...
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Aug 07, 2014
Nearly seven-in-10 consumers (68%) surveyed strongly believe that digital...
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Aug 07, 2014
Fred’s Inc. expects to report a net loss of $0.15 to $0.20 per share.
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Aug 07, 2014
Zales has the highest annual percentage rate (APR) on its private label...
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Aug 07, 2014
CST Brands Inc. has entered into definitive agreements to purchase 100% of...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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