Operations

Jul 11, 2014
Retailers are behind Amazon in analytics maturity, according to a new...
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Jul 11, 2014
Olive Garden has begun the the roll out of a new restaurant remodel design...
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Jul 11, 2014
Free standing Insert (FSI) coupon activity increased 3.4% t based on...
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Jul 10, 2014
Thirty-five percent of consumers would stop shopping at a store where...
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Jul 10, 2014
Michael Kors has named Mark Brashear to the newly created role of...
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Jul 10, 2014
Amazon.com, Inc. has billed parents and other account holders for millions...
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Jul 10, 2014
In a settlement with the state of New York over a complaint by a New...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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