Operations

Jul 15, 2009
In a pilot program, Starbucks will soon be operating three stores in its...
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Jul 15, 2009
Supervalu announced the promotion of Brian Huff, president of the company’...
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Jul 15, 2009
Wal-Mart Stores on Thursday detailed its plans to develop a worldwide...
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Jul 14, 2009
Bebe Stores on Tuesday said that it plans to launch PH8, a new retail...
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Jul 14, 2009
Retail sales advanced in June by the largest amount in five months, led by...
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Jul 14, 2009
Slumberland Furniture is leveraging RedPrairie’s Warehouse Management...
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Jul 14, 2009
Retailers are paying as much attention to how the online shopping...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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