Operations

Mar 19, 2009
Gap will test a new format, called Edition by Banana Republic, a 1,500-sq...
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Mar 19, 2009
The National Retail Federation reported that Easter spending is expected...
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Mar 18, 2009
The Bon-Ton Stores said Thursday that its board voted unanimously to ask...
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Mar 18, 2009
In its largest annual employee award ever, Wal-Mart Stores is awarding...
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Mar 18, 2009
Wal-Mart Stores on Thursday announced it has sharply reduced prices for...
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Mar 17, 2009
FAO Schwarz said Wednesday it replaced its chief executive Ed Schmults...
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Mar 17, 2009
The Gap board of directors announced it has decided to reduce its size...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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