Operations

Sep 10, 2009
ShopperTrak RCT Corp.’s Retail Traffic Index (SRTI) Friday reported that...
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Sep 10, 2009
Wal-Mart Stores sees a “late Christmas” as consumers continue to carefully...
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Sep 09, 2009
American Eagle Outfitters Thursday announced the launch of its mobile...
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Sep 09, 2009
The California Supreme Court will not review an appeals court ruling that...
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Sep 09, 2009
Laurdan Associates recently announced the release of the ninth edition of...
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Sep 09, 2009
Performance Plus Tire has selected a secure debit platform from mPayy, a...
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Sep 09, 2009
After five months of negotiations, Safeway said it has presented unionized...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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