Operations

Sep 20, 2009
With consumers still reeling from the toughest economic pressures in...
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Sep 20, 2009
Sears Holdings Corp. said Friday that it will allow outside retailers to...
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Sep 20, 2009
Target Corp. has begun offering flu vaccinations at Target pharmacies...
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Sep 17, 2009
7-Eleven said Friday it has appointed Bill Merrigan to serve as VP...
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Sep 17, 2009
Bashas said Thursday that Mike Proulx has retired as president and chief...
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Sep 17, 2009
Funeral services for shopping-mall pioneer Melvin Simon, co-founder of the...
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Sep 17, 2009
A lawsuit filed Wednesday in U.S. District Court in Tulsa, Okla., alleges...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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