Operations

Apr 14, 2009
Dick's Sporting Goods said Gwendolyn K. Manto has left her position as...
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Apr 14, 2009
A recent survey from the Society for Human Resource Management did not...
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Apr 14, 2009
Dallas-based outplacement and career-transition-software provider Insala...
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Apr 14, 2009
With all the personal matchmaking services coming onstream, wouldn’t it...
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Apr 14, 2009
A paperless applicant-tracking system is significantly reducing costs for...
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Apr 14, 2009
Companies impatient to rein in healthcare costs can go ahead on their own...
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Apr 14, 2009
Wal-Mart Stores may layoff 1,500 to 2,000 workers in China to cut costs...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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