Operations

Sep 23, 2009
Office Depot and Lil’ Drug Store Products, a leading supplier to the...
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Sep 23, 2009
Retailers are expected to see a less-than-rosy 75-day sales forecast due...
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Sep 22, 2009
Appliance and electronics retailer Hhgregg plans to hire about 800...
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Sep 22, 2009
Office Depot Wednesday announced the release of its 2009 Corporate...
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Sep 22, 2009
Rite Aid Corp. announced that Robert I. Thompson, formerly senior VP...
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Sep 22, 2009
Sally Beauty Holdings plans to enter the Puerto Rico market with the...
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Sep 22, 2009
Wal-Mart Stores' Sam Club warehouse division has launched a free technical...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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