Operations

Sep 10, 2014
Jeffrey Smith, CEO of investment firm Starboard Value LLP, has resigned...
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Sep 10, 2014
Five Below plans to open a new distribution center in Oldmans Township,...
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Sep 09, 2014
Wal-Mart Stores Inc. is reportedly planning to do away with its Wal-Mart...
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Sep 09, 2014
Retailers concerned by the lack of a West Coast longshoremen’s contract...
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Sep 09, 2014
Cooperation among all public- and private-sector stakeholders in the...
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Sep 09, 2014
The Yankee Candle Company is working with Michael C. Fina on the design...
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Sep 09, 2014
Ernest LaPorte has joined Ascena Retail Group Inc. as senior VP/chief...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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