Operations

Jul 10, 2014
Imports to the U.S. were steady in May 2014 from the previous month,...
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Jul 10, 2014
Kevin Mead, the former senior VP, director of Stores for The Children's...
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Jul 10, 2014
Retail sales generally improved in June, helped by good weather and big...
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Jul 09, 2014
Lands’ End has brought on San Francisco-based Secret Sauce Partners to...
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Jul 09, 2014
Demandware, a leading provider of enterprise cloud commerce solutions,...
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Jul 09, 2014
La-Z-Boy Inc. announced the promotion of Daniel King to president of the...
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Jul 09, 2014
Ron Johnson, who has been keeping a low profile since he was ousted from J...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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