Operations

Apr 03, 2014
Walmart named Labeed Diab senior VP and president health and wellness,...
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Apr 03, 2014
Office Depot has appointed Troy Rice as executive VP of retail, effective...
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Apr 03, 2014
Despite a slight decrease in corporate payments fraud and a heightened...
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Apr 03, 2014
The Home Depot's fifth annual Spring Black Friday starts April 3.
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Apr 03, 2014
The U.S. Environmental Protection Agency (EPA) has recognized Sears...
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Apr 03, 2014
Greg Soussloff has joined 360pi as VP of customer value. Soussloff brings...
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Apr 03, 2014
The National Retail Federation (NRF) has urged Congress to pass the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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