Operations

Apr 30, 2008
Walgreen Co. announced Thursday that it has completed its acquisition of I...
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Apr 30, 2008
Whitehall Jewelers Holdings said that its chairman of the board and CEO...
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Apr 29, 2008
Macy's Inc. promoted Mike Dervos to oversee the former Marshall Field's...
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Apr 29, 2008
New York & Co. appointed Terri Abplanalp to the position of VP, real...
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Apr 29, 2008
The management of Bloomingdale’s and leaders of Local 3 of the Retail,...
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Apr 29, 2008
Sam's Club warehouse stores are starting a new online recycling program...
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Apr 29, 2008
Sears Holdings Corp. announced the opening of a new 1 million- sq.-ft....
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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