Operations

Apr 16, 2008
Sears Holdings Corp. is cutting another 100 jobs at its headquarters as it...
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Apr 16, 2008
Wal-Mart Stores Inc. will pay $300,000 to settle a lawsuit filed on behalf...
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Apr 15, 2008
The Bon-Ton Stores, Inc. promoted Jimmy D. Mansker, 38, to the position of...
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Apr 15, 2008
At an analyst meeting on Tuesday, J.C. Penney chairman and CEO Myron “Mike...
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Apr 15, 2008
Kenneth Cole Productions named Jill Granoff to the role of CEO. She...
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Apr 15, 2008
Lord & Taylor fortified its executive team with a recruit from The...
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Apr 15, 2008
Office Depot announced that independent voting advisory service PROXY...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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