Operations

May 15, 2008
Macy's Inc. has reached an agreement with FAO Schwarz to open branded...
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May 15, 2008
Macy’s, Inc.’s board of directors has elected Amy Hanson as senior VP for...
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May 15, 2008
Safeway has opened its first new small-format location, The Market, in...
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May 15, 2008
Sears.com has expanded its online shopping experience with a virtual...
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May 15, 2008
Supervalu Inc. CEO Jeff Noddle took in $9.3 million in total compensation...
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May 14, 2008
Apple Inc. unveiled its largest U.S. store on Wednesday, a glass-facade...
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May 14, 2008
Blockbuster posted a higher-than-expected quarterly profit as it cut costs...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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