Technology

05/09/2013 - 5:20pm
Survey: Consumers prefer customized in-store experiences over online

Checkout remains the number one in-store pain point for 73% of U.S. consumers, according to a survey by Synqera, a global technology startup that uses big data to bring personalized digital experiences to the physical retail store.

05/09/2013 - 5:18pm
Sears Holdings names new CIO

Sears Holdings announced that Jeff Balagna will join the company as executive VP and CIO.

05/09/2013 - 5:11pm
Dillard’s taps OpinionLab for customer feedback solution

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

OpinionLab's patented solutions allow Dillard’s to systematically interpret customer feedback across all of Dillard’s brand touchpoints, including mobile platforms, online and in-store. Now, Dillard’s can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration, analysis and reporting. Location-specific, context-rich insight can be fed across the organization, from managers through executives, for the greatest impact from the voice of the customer.

“At Dillard’s, we are committed to providing the very best customer service and a great experience for our customers regardless of where they shop – whether that’s in our stores, at Dillards.com or through their mobile phones,” said Woody Chin, CIO of Dillard’s. “We believe our decision to select the global leader in Voice of Customer, is a true testament of our commitment – making it even easier for our customers to provide feedback and for our company to act on that feedback.”

05/09/2013 - 11:30am
Survey: Poor mobile experience leads to abandoned carts

Two-thirds (66%) of smartphone and tablet users have failed to complete an online transaction due to obstacles at checkout, according to a new survey from Jumio and Harris Interactive.

05/09/2013 - 11:28am
Marks & Spencer completes rollout of Visa contactless payments

Britain’s Marks & Spencer (M&S) has completed the roll out of contactless payment to 644 of its United Kingdom stores, including its railway and airport franchise locations.

05/08/2013 - 11:27am
Modell’s launches Micros POS and CRM systems

Sporting goods retailer Modell’s is launching Micros-Retail’s Xstore Point-of-Service, Relate Customer Relationship Management and miStore mobile POS solutions.

05/07/2013 - 5:44pm
Staples names Groupon and eBay-Pal exec as VP, global e-commerce

Staples announced that Faisal Masud has been appointed executive VP, global e-commerce, effective May 20.

05/06/2013 - 10:34am
Town Shoes teams with Jesta I.S. on e-commerce solution

Jesta I.S. said Monday it has expanded its relationship with Canadian shoe store operator Town Shoes, parent to the Sterling Shoes, Shoe Warehouse and Freedman Shoes banners, to include the implementation of the multichannel order management capabilities delivered by Vision E-DOM.

05/03/2013 - 4:30pm
Parametric’s directed sound going into more Build-A-Bear Workshop stores

Parametric Sound Corp. announced that Build-A-Bear Workshop will include the company's directed-sound product, HyperSound, in an additional 20-25 newly designed stores that it plans to open across North America this year.

05/02/2013 - 4:33pm
Canadian Tire Corp. opens cloud-computing center and digital hub

Canadian Tire Corp. announced that it will open the 'Canadian Tire Cloud Computing Centre' in Winnipeg, Manitoba, in the fall of 2013.

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