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Survey Names Top Customer-Service Retailers

Findlay, Ohio, Nordstrom, Publix and RadioShack were tops in their respective retail categories in the recent customer-service survey “RealPeopleRatings” by the Corporate Research International market research firm. Each quarter, the study "illustrates the importance of brand image and customer perception," according to the company.

Survey respondents were asked to rate their perception of businesses' customer service on a scale of one to 10, with 10 being the highest rating. A pool of panelists participate in the quarterly surveys; 3,074 panelists were involved in the most recent one.

Other winners in the RealPeopleRatings survey include:

  • Shoe stores: Stride Rite;
  • Home improvement: Ace Hardware;
  • Sporting goods: Dick's Sporting Goods; and
  • Drugstores: Walgreens.
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